Mona was a cruiser herself and we chatted a little

0
23

Mona was a cruiser herself and we chatted a little

If it sounds too good to be true, guess what?

I explained that I didn’t see how Hilton was going to benefit me, but I was open to suggestions and explanations. Mona asked what was my next https://www.hookupdate.net/pl/secret-benefits-recenzja/ cruise. I gave her the info and while she looked it up on the computer she asked how much the cruise was costing me. Well I only put down a down payment and didn’t have the specific numbers with me, so I gave her a number that I had in my head. Unfortunately, the number in my head was for the total trip: the airfare, the hotel for the night before (I like to arrive a day early when travelling outside the US, just in case, I do not want to miss the boat!), the taxes, gratuities and the cruise. She showed me where it would cost me 2500 points and $ per person for the deeply discounted cruise using my points.

Well, 2 times $2300 is $4600 and that’s a lot less than I’d be paying on my own. I had various other questions, which were all answered. Then we went to the closing. Signed my life away and am now an “owner”. All in all, I was there for just over 4 hours. I’m detailed and I like to ask questions. Leave Vegas and fly back home and decide to look at my cruise info. The price I’m paying is $2300 per person. How is this benefiting me?? Let me call and ask. In all the 5 reams of paperwork that I have, I do not have a business card from Michael, nor Mona nor any contact numbers for customer service. How odd. But miraculously I did have a phone call from Roma, who did the closing, on my answering machine asking me to sign and return a form that she emailed me, because she neglected to have me sign it at the closing.

Well I went crazy with Roma’s number and talked to several people, including Human Resources, leaving various messages

No one ever got back to me, but I’m persistent. I kept calling and hitting “0” for immediate assistance, driving a good portion of the HGVClub phone center crazy. I finally was transferred to Michael’s voice mail and left a message for him. Haven’t heard back from him yet, but he may be off. I’m willing to give the benefit of the doubt. I finally did get a hold of Roma, poor thing, and asked about cancelling. Since I’m within my 5-day Right to Rescind period, she helped me find the form, complete it and gave me the necessary instructions.

I overnighted it this morning and am now a happy former owner. No one got back to me – and I did NOT leave any angry messages – they were very pleasant and calm messages. No reason to “lose” them. I’m sure this a great way to vacation for some people. I just didn’t get how this would benefit me. I did get the feeling that Michael was not pushy and would have been okay with me no matter what I decided. Mona basically lied to me for the sake of a sale. If she was really a cruiser, then she knew that it was not deeply discounted. I should have known better, but with all this information and numbers coming at me, I failed myself. I do think that they use all the information to overwhelm people. I can’t imagine that after spending a large chunk of money that they “forgot” to include business cards. What were they thinking? That I might have a question and call them up? Duh. Isn’t that customer service? Buyer beware. If you have to sign today and today only, guess what? I really was open to suggestions and was willing to see how a timeshare at Hilton could benefit me. Maybe that is my problem – I wanted it to work. Lesson learned.

BÌNH LUẬN

Please enter your comment!
Please enter your name here

Website này sử dụng Akismet để hạn chế spam. Tìm hiểu bình luận của bạn được duyệt như thế nào.